Delete your Learning Hub account & data

Learning Hub is made by Hanalytic Limited (UK). You can delete your account and all associated data at any time — no reason needed.

Delete it yourself, in the app

1. Open Learning Hub (web, iPhone/iPad, or Android) and sign in.
2. Go to Settings → Account.
3. Tap “Delete account & data” and confirm.

Or ask us to delete it

If you can’t sign in, email support@moyako.com from the address on your account (or tell us the address you used). We’ll verify it’s you and delete the account within 30 days — usually within a few days.

What gets deleted

• Your account (email address, name and sign-in credentials)
• All your learning progress — topic mastery, exam-simulation scores, streaks and practice history
• Any parent–child links involving your account
• Any active Learning+ subscription is cancelled as part of the deletion

What we keep, and why

• Payment records — if you ever subscribed to Learning+ via the website (Stripe), we retain the transaction records required by UK tax and accounting law. These contain no learning data. Subscriptions purchased through the App Store or Google Play are governed by Apple’s and Google’s own records.

Deletion is permanent and cannot be undone. For full detail on what we collect and how we use it, see the Learning Hub Privacy Policy.